WC77 Privacy Policy – How We Protect Your Data

1What Information We Collect

WC77 collects personal information in two main ways: information you give us directly, and information generated automatically through your use of the platform. Here is a breakdown of both:

Information you provide directly:

• Registration details: Full name, date of birth, email address, mobile number, and the password you choose when creating your account.
• Identity verification documents: CNIC copy, proof of address, or other documents we may request to verify your identity as required for account security and anti-fraud procedures.
• Payment information: Your JazzCash number, Easypaisa account, Raast ID, bank account number, or other payment method details used for deposits and withdrawals in PKR. We do not store full card numbers — payment processing is handled through secure third-party payment processors.
• Communications: Messages, chat transcripts, emails, and other correspondence you send to our support team.
• Responsible gaming selections: If you set deposit limits, cooling-off periods, or self-exclusion preferences, those choices are recorded and stored to ensure they are applied correctly.

Information collected automatically:

• IP address and device type when you access the platform.
• Browser type and operating system.
• Pages visited, links clicked, and time spent on various sections of the platform.
• Betting and gaming activity — games played, bets placed, amounts staked, wins and losses.
• Login timestamps and session duration.
• Cookie data and similar tracking technologies (see Section 5 for full cookie details).

2Why We Collect Your Data

WC77 only collects the data we actually need. Every piece of information we hold serves a specific, legitimate purpose. The main reasons we collect and process your personal data are:

• Account management: To create, maintain, and secure your WC77 account. Your login credentials and contact details are essential for basic account operation.
• Payment processing: To facilitate deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer, and other supported mobile wallets and cards. Without this data, we simply cannot process your transactions.
• Identity verification: To confirm that you are who you say you are, that you meet the age requirement of 18 years and above, and that your account is not being used for fraudulent purposes.
• Customer support: To respond to your queries, resolve disputes, and provide assistance with account, payment, or gaming issues.
• Platform improvement: Aggregated, anonymised behavioural data helps us understand how players use WC77 so we can improve game selection, navigation, load times, and the overall experience.
• Fraud prevention and security: To detect unusual activity, protect against unauthorised account access, and prevent money laundering or other financial crime. This is a responsibility WC77 takes seriously.
• Responsible gaming: To apply and enforce the responsible gaming tools you select — such as deposit limits, self-exclusion, or cooling-off periods — your choices must be stored and actively monitored.
• Legal compliance: Where required, WC77 may need to retain certain records or report specific activity to comply with applicable laws and regulations.

3How We Use Your Payment Information

Payment data is among the most sensitive information WC77 handles, and we treat it accordingly. Here is how your financial information is used and protected:

• Your JazzCash, Easypaisa, Raast, or bank account details are used solely to process your deposits and withdrawals. These details are passed to our secure payment processing partners and are not stored in their entirety on WC77's own servers.
• WC77 does not store full card numbers. If you deposit via a debit or credit card, only a tokenised reference is retained so that you can use the same card for future withdrawals without re-entering all details.
• All payment data transmitted between your device and WC77's systems is protected using SSL/TLS encryption. Look for the padlock in your browser — that is the indicator your connection is secure.
• Financial transaction records — deposit amounts, withdrawal requests, and their statuses — are retained for a defined period to support dispute resolution and regulatory compliance. See Section 6 for retention timelines.
• WC77 will never share your bank account number, mobile wallet details, or card information with any third party for commercial or marketing purposes.

4Who We Share Your Data With

WC77 shares your personal data only where necessary to operate the platform and deliver services to you. We do not sell data, and we do not share it with third parties for advertising or marketing purposes without your explicit consent. The categories of parties we may share data with include:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the payment details necessary to process your transactions. Each of these processors operates under their own privacy and security obligations.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive copies of documents you submit for verification. These providers are bound by strict data handling agreements.
• Game providers: Software providers whose games appear on WC77 may receive limited technical data — such as session tokens or game IDs — to enable gameplay. They do not receive your full personal profile.
• Customer support platforms: If WC77 uses a third-party ticketing or live chat system, your support correspondence may be stored within that system under applicable data agreements.
• Fraud and security partners: Specialist anti-fraud and cybersecurity services may process technical data (such as IP address or device fingerprint) to detect and prevent fraudulent activity.
• Legal and regulatory authorities: Where required by applicable law, WC77 may disclose information to relevant authorities. This is not discretionary — it is a legal obligation.

In every case where data is shared, WC77 requires the receiving party to maintain appropriate data security standards and to use the data only for the stated purpose. We do not permit third parties to use your data for their own commercial purposes.

5Cookies and Tracking Technologies

WC77 uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies allow us to recognise your browser, remember your preferences, and analyse how the platform is being used.

The types of cookies WC77 uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without losing access to core platform features.
• Functional cookies: Remember your preferences, such as your chosen game lobby view, language settings, or responsible gaming reminders you have set. These cookies improve your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised information about how visitors use WC77 — which pages are most popular, how long sessions last, and where users click. This data helps us identify what is working and what needs improvement. Analytics data is aggregated and does not identify individual users.
• Security and fraud-detection cookies: Used to identify unusual login patterns or suspicious activity. These cookies are part of our commitment to protecting your account.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect your experience on WC77 — certain features, including staying logged in between visits, may not work correctly if essential cookies are blocked.

6Data Retention

WC77 retains your personal data only for as long as it is needed. Here is a general guide to how long different categories of data are kept:

• Active account data (name, contact details, payment methods): Retained for the lifetime of your account and for a period after closure to support dispute resolution.
• Transaction records (deposits, withdrawals, bet history): Retained for a defined period following the end of the relevant transaction or account closure — typically several years — as required for financial record-keeping purposes.
• Identity verification documents: Retained for the period required by applicable regulations after account closure.
• Support correspondence: Retained for a reasonable period after the relevant issue is resolved, to support quality assurance and in case a follow-up is needed.
• Cookie and analytics data: Aggregated analytics data is retained for platform improvement purposes. Session cookies expire at the end of your browsing session. Persistent cookies have defined expiry periods noted in cookie settings.
• Self-exclusion records: If you have activated self-exclusion, that record is retained for the duration of the exclusion period and for a reasonable period afterwards to prevent re-registration errors.

When data is no longer required for any of the above purposes and no legal retention obligation applies, WC77 securely deletes or anonymises it.

7Your Rights as a Player

As a WC77 player, you have specific rights regarding your personal data. WC77 is committed to honouring these rights promptly and without unnecessary complications. Your rights include:

To exercise any of these rights, contact WC77 support with a clear description of your request. We will respond within a reasonable timeframe. Please note that certain rights may be subject to legal limitations — for example, we cannot erase transaction records that must be retained for financial compliance purposes.

8Children and Minors

WC77 is strictly an adults-only platform. No person under the age of 18 is permitted to register, deposit, or participate in any gaming or betting activity on the platform. WC77 does not knowingly collect personal data from anyone under 18.

Age verification is part of the registration and identity verification process. If WC77 discovers that an account is held by a minor — at any stage — the account will be suspended immediately, any remaining balance will be returned, and the account will be permanently closed.

If you are a parent or guardian and believe a minor has registered on WC77 using false information, please contact our support team immediately with the relevant account details. We will investigate and take action promptly.

9Security Measures

WC77 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These include:

• SSL/TLS encryption: All data transmitted between your browser or app and WC77's servers is encrypted in transit. This prevents interception of your login credentials, payment details, and personal information.
• Secure data storage: Personal data held on WC77's systems is stored in encrypted databases with strict access controls. Only authorised personnel with a specific operational need can access personal data, and those accesses are logged.
• Password hashing: Your account password is never stored in plain text. WC77 uses one-way cryptographic hashing so that even internal staff cannot read your password.
• Two-factor authentication (2FA): Where available, WC77 recommends enabling 2FA on your account. This adds a second layer of security beyond your password, typically via a code sent to your registered mobile number.
• Fraud monitoring: Automated systems monitor account activity for patterns associated with account takeover, fraudulent transactions, or bot behaviour. Suspicious activity triggers automatic account holds and human review.
• Regular security reviews: WC77's platform undergoes regular security assessments to identify and address vulnerabilities before they can be exploited.

While WC77 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, never share your login details, and contact support immediately if you notice anything unusual about your account activity.

10Changes to This Privacy Policy

WC77 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. When we make meaningful changes, the revised policy will be published on this page with an updated "Last Updated" date. For significant changes that affect how we use your data in ways you would not reasonably expect, we will notify registered players directly via the contact details on their account.

We encourage you to review this page periodically. Continued use of the WC77 platform after an updated Privacy Policy has been published constitutes acceptance of the revised terms. If you disagree with any changes, you can close your account and request deletion of your data — subject to any retention obligations that may apply.

11Contact and Data Requests

For any privacy-related enquiries, data access requests, or concerns about how WC77 handles your personal information, please contact the support team directly. We aim to acknowledge all privacy requests promptly and resolve them as quickly as possible.

You can reach WC77 support via the email address listed in the footer of this page. When making a data request, please include:

• Your registered account name and email address.
• A clear description of your request (access, correction, deletion, etc.).
• Any relevant context that helps us locate the specific data you are asking about.

WC77 may need to verify your identity before processing a data request to ensure that personal information is not disclosed to or modified by unauthorised parties. This is a protective measure for your benefit, not a barrier to exercising your rights.